Shipping & Returns
Your satisfaction is our success. If you wish to return or exchange any item please advise us within 7 days of receipt. Items must not have been used or damaged in anyway. We will not accept any returns on monogrammed items. You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error.
How to return an item
Please re-package your item carefully so that it returns to us undamaged. You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by ourselves. Original SS box packaging does not need to be returned. You can keep this!
Our products are designed to last and last. If your item fails to exceed your expectation please contact us at email@example.com
Returns Shipping Address
Po Box 48
Elwood Victoria Australia 3184
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
* Up to 4 refunds per PayPal account on eligible purchases. A cap of $45 per refund request applies.
The Service is available at no additional cost to PayPal account holders who have registered for it at www.paypal.com.au/returns.
How do I make a Refund Request?
To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at www.paypal-returns.com/hc/en-au/requests/new.
If any document is missing, you’ll need to submit it within 7 days of your initial submission.
1. The completed online claim form submitted via www.paypal-returns.com/hc/en-au/requests/new;
2. The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the PayPal transaction ID; and
3. A copy of your return shipment receipt that shows the amount you paid.
(a) If you use a service that tracks shipment, the receipt should also show the seller’s address;
(b) If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller’s address.
4. If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller or PayPal, showing the amount refunded to you.
Documents must be clearly legible and emailed to firstname.lastname@example.org. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.
How will I be refunded?
If your Refund Request is accepted, you will receive a refund directly to your PayPal account.
How will I know if my Refund Request is accepted?
PayPal will send you a:
(a) confirmation of receipt of your Refund Request: Within 1 business day
(b) notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request
(c) refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request
For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.