Free Shipping For Orders Over $150

Shipping

To ensure your Sebastian Says pieces arrive in time for Christmas, choose our complimentary upgrade to EXPRESS shipping at the checkout by:

Australia - 2pm (ADST) Friday December 20.

Outside of Australia - 2pm (ADST) Tuesday December 17.

All orders placed by 2pm (ADST) are guaranteed same day dispatch. If you live in Australia, you will receive your orders the next day via Australia Post Express Services.

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SHIPPING WITHIN AUSTRALIA
For shipping within Australia, we use Australia Post. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.

STANDARD DELIVERY
Metro deliveries will arrive within 3-5 business days from the date of shipment, regional deliveries may take an additional 2-4 days.
When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, contact@sebastiansays.com.au

REGULAR SHIPPING PRICES
FREE Regular Shipping on orders of AUD $150 and over. 

$10 Regular Shipping on orders under AUD $150.

EXPRESS DELIVERY
Metro deliveries will arrive within 1-2 business days from the date of shipment, regional and international deliveries may take an additional 2-4 days.
When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, contact@sebastiansays.com.au

EXPRESS SHIPPING PRICES
$15 Express Shipping on any order.



INTERNATIONAL SHIPPING
For shipping outside of Australia, we use Australia Post. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 9am and 6pm, or provide a business address.


INTERNATIONAL SHIPPING PRICES
FREE Standard Australia Post Shipping on orders over AUD $150. Excluding duties and taxes.
AUD $15 Standard Australia Post Shipping on orders under USD $150. Excluding duties and taxes.

AUSTRALIAN DOLLARS, TAXES, & DUTY
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included to the order total for all shipments within Australia.
Any custom fees, duties or taxes determined by your local customs authority may include;

1. Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.


ALL ORDERS
Orders placed prior to 2pm AEST will be shipped same day.
During sale periods we will endeavour to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
In the case of any delay to processing times, you will be notified by email.

ITEM AVAILABILITY
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

CHANGES TO YOUR ORDER
If you require any changes to your order; including incorrect address details and/or item sizing, contact@sebastiansays.com.au immediately.
If your order has already been processed, Sebastian Says accepts no responsibility for incorrect details entered. However, our returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees.
Sebastian Says reserves the right to cancel any order after purchase.

ORDER DETAILS & PAYMENTS
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact@sebastiansays.com.au for all Online Store and order quiries.