Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
FREE Standard Delivery* - up to 7 business days:
Express Delivery - 1-2 business days:
Standard Bulky Items (Bedding) - up to 7 business days:
Express Bulky Items (Bedding) - 1-2 business days:
We use Australia Post to deliver your parcels. At Australia Post, they are working hard to deliver for all their customers in these difficult times. They are experiencing some delivery delays in the network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online. These delays mean they are temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this time frame. Express Post is still available but parcels may not be delivered next business day every time.
All product prices indicated, and payments made on the AUS Online Store are in AUD currency.
Orders placed prior to 12pm (AEST) will be shipped same day.
During sale periods we will endeavour to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
In the case of any delay to processing times, you will be notified by email.
Occasionally stock levels are not up-to-date on the online store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
CHANGES TO YOUR ORDER
If you require any changes to your order; including incorrect address details and/or item sizing, email@example.com immediately.
If your order has already been processed, Sebastian Says accepts no responsibility for incorrect details entered. However, our returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees.
Sebastian Says reserves the right to cancel any order after purchase.
ORDER DETAILS & PAYMENTS
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively firstname.lastname@example.org for all online store and order inquiries.